Retired Raymond Town manager proud of devoted service to community

By Ed Pierce

Don Willard wants to set the record straight regarding the rumors circulating about his departure as Raymond’s Town Manager.

Don Willard served as the Raymond Town
Manager for more than 23 years until his
retirement on Jan. 2. A party in his honor
will be held from 1 to 4 p.m. Sunday,
April 7 at the Boy Scouts of America's
Messer center at Camp Hinds in Raymond
and the public is invited to attend.
COURTESY PHOTO   

Willard says he’s not dying of a terminal illness or was fired from his position, the simple truth is that he spent some time last fall recovering from an illness and then decided to retire after 23 years of working for the Town of Raymond. His retirement became official Jan. 2 and from 1 to 4 p.m. Sunday, April 7, the public is invited to a special party at the Boy Scouts of America’s Messer Center at Camp Hinds in Raymond to say goodbye and wish Willard and his family well in retirement.

“Living and working in Raymond has been a great experience and a wonderful place for my wife Megan and I to raise our son Holden,” Willard said. “I always thought, and often expressed my belief that the Town of Raymond has the capacity to achieve any and all desired goals.”

He said that with a new comprehensive plan on the horizon, a new universe of possibilities will be envisioned and ultimately approved by the voters in Raymond.

“I am certain this will include a continued commitment to environmental protection, as well as a range of quality-of-life issues,” Willard said. “In that regard, I am looking forward to staying actively involved in the community to help realize a new way forward and to see the town reach its full potential.”

Originally from Scarborough, Willard graduated from high school there and spent his first year of college at the University of Maine at Portland-Gorham before transferring to the University of Maine at Orono. He launched his career in municipal government as a paid intern in Scarborough, and then as an intern in Cape Elizabeth in 1981 while still an undergraduate in college.

After earning a college degree in Public Management, Willard served as a congressional intern in Washington, D.C. before being chosen as first Town Manager of the Town of Dixfield in 1983. Then in 1986, he became Town Manager of Rockport, a position he held until December 2000 when he joined the Town of Raymond as Town Manager.

“I have been quite fortunate to work with great elected officials in the past,” Willard said. “The early 2000s were a high watermark for community improvement. The town received an Economic Development Infrastructure Community Development Block Grant to extend the Portland Water District waterline from Windham to Raymond. In so doing, Raymond became the first new member town in 50 years.”

He said that achievement was a result of transformative and visionary elected leadership.

“Selectmen Betty McDermott, Ada Brown, and Christine McClellan also envisioned and supported the Route 302 improvement project, the new public safety building, and the town’s first major road rebuilding program which transformed the appearance of the town's main business area while improving both pedestrian and motor vehicle safety,” Willard said.

According to Willard, he will miss working for the town and says that he always sought to make myself visible and accessible to the townspeople.

“I made my cell phone publicly available and took calls 24/7 and 365 days a year over my tenure,” he said. “One time, I answered a citizen phone inquiry from the back of an ambulance, after a serious personal injury, while being treated on the way to the emergency room. I think people appreciated the fact that they could reach out and share their concerns with me at any time. I was committed to resolving issues and concerns efficiently and comprehensively, so they didn’t become problems for the Board of Selectmen.”

Being a town manager can be a difficult job, but Willard said what he liked best about it was that no two days were ever the same.

“Although the challenges were sometimes unpredictable, one commonality was that I always felt a great sense of satisfaction, making a difference in the communities that I served,” he said. “Having a job like that makes for a pretty good life. The town received extremely high citizen satisfaction ratings across the range of municipal services, while maintaining one of the lowest property tax rates in the region.”

Many employees for the Town of Raymond stayed in their jobs for years as Willard says he sought to create and maintain a positive work environment for his fellow employees, resulting in a sense of esprit de corps and extraordinarily low turnover.

“It was a pleasure to mentor and see many younger employees realize their career dreams,” Willard said “Treating those in need with respect and kindness, while providing guidance and support was a big part of the job and something I particularly enjoyed. If you approach the job of town manager with a dedication to service, commitment to upholding the law and standing for ethical behavior, that is really everything. You can never go wrong by doing the right thing. While I am proud of all the accomplishments over my 40-year career, none of them would have been possible without the support and assistance of others. If Raymond has been successful over my time here, it is because we have always had engaged and committed local government officials and a team of dedicated hardworking staff members.”

As in life, not everything went his way as Town Manager though.

“My greatest disappointment was the failure to achieve a modern and adequately sized municipal office,” Willard said. “Hopefully, when the middle school is vacated and turned over to the town, that goal, which was the top one when I was hired 24 years ago, will finally be realized.”<