Poised for permanent role, Raymond’s interim town manager reflects on first months on job

By Dina Mendros

Raymond has weathered a turbulent stretch in town leadership, cycling through four town managers in just two years. Interim Town Manager Glenn Michalowski hopes to bring that instability to an end – and to put down long‑term roots in the community.

On Feb. 3, the Raymond Select Board voted to offer Interim
Town Manager Glenn Michalowski the position permanently,
pending final approval of an employment agreement at an
upcoming meeting, He joined the Town of Raymond in
November on an interim basis after serving as the
Lisbon Town Manager. SUBMITTED PHOTO  

After longtime Town Manager Don Willard retired in January 2024, former Town Clerk Sue Look stepped into the role. She resigned in March 2025 and was succeeded by former Parks and Recreation Director Joseph Crocker. When Crocker announced his resignation in the fall, Michalowski, who had been the other finalist during that hiring process, was appointed interim town manager and began work in November. On Feb. 3, the Select Board voted to offer him the position permanently, pending final approval of an employment agreement at an upcoming meeting.

Originally from New Jersey, Michalowski said he is grateful to be in Raymond, which he called “an incredibly beautiful community … a special place with tremendous natural resources.”

But what has impressed him the most, he said, is the people. “The dedication of the staff, residents, and elected officials stands out. I arrived during a period of transition, following some leadership gaps over the prior 18 months,” Michalowski said. “I found an organization that was fundamentally stable and a community that was welcoming and eager to move forward. That collective commitment has made the work both meaningful and enjoyable.”

Raymond is a shift from the larger communities where he previously worked, most of which operated under a council‑manager form of government. From 2014 to 2018, he led a regional shared‑service paratransit organization serving five towns in Morris County, New Jersey, while earning a master’s degree in public administration from Rutgers University. He later served as assistant business administrator in Maplewood, New Jersey, a community of about 25,000 residents. After moving to Maine in 2021, he became Lisbon’s first assistant town manager in 2022 and then town manager from October 2022 until November 2025.

“Transitioning to a traditional New England town meeting form has been the biggest change – and a positive one,” he said. “I genuinely enjoy the direct democracy aspect, where citizens serve as the legislative body. It can mean a more deliberate process, but it also creates flexibility and strong community ownership of decisions.”

Maine’s strong home‑rule tradition, he said, offers municipalities meaningful local authority compared to states with more restrictive frameworks.

Since arriving in Raymond, Michalowski’s primary focus has been the Fiscal Year 2027 budget. “Beyond the budget, we are working on standardizing internal procedures, strengthening training and HR functions, finalizing the fire union contract, establishing the Jordan‑Small Middle School Committee and Comprehensive Plan Implementation Committee, and supporting department heads and the Select Board in achieving their priorities,” he said. “Equally important has been relationship‑building: meeting with residents, community stakeholders, and regional partners. After budget season, I look forward to expanding community engagement efforts.”

He acknowledges that Raymond faces challenges, though none he considers alarming. Rising external costs, particularly in solid waste and recycling, remain a concern. The town is also completing its revaluation this spring and ensuring that residents understand the process will be important. More broadly, he said, municipalities across Maine and the country are grappling with an aging workforce and fewer people entering public service.

“Retaining and developing the talent we have is a long‑term concern for local government everywhere,” Michalowski said.

Still, he sees significant opportunities ahead. “There are meaningful opportunities to capture additional grant funding and federal resources,” he said. Recent census changes have positioned Raymond to qualify for both urban and rural funding streams, especially for highway and infrastructure projects. “Those urban classifications may also create opportunities related to public transportation funding, which I would like to explore further.”

Despite the town’s recent leadership turnover, Michalowski is optimistic. “Trust is built over time and through consistent action. By supporting staff, maintaining transparency, and focusing on steady progress, we will continue to strengthen confidence with our neighbors.” So far, he said, “the atmosphere has been positive and collaborative. Staff have been engaged, and morale appears strong.”

Michalowski and his wife have family ties to Maine, and they’re eager to settle in with their two dogs, Fern and Pepper. He’s also looking forward to enjoying his favorite pastimes – backcountry skiing, sailing, fly fishing, and exploring Maine’s mountains and waterways.

“I am grateful for the opportunity to serve Raymond,” he said. “My focus is on steady, professional management; supporting the Select Board’s policy direction; and ensuring the town is well positioned for the future.” <

Raymond Select Board appoints Look permanent town manager

By Ed Pierce

Pending working out specific details of a contract, the Town of Raymond has a new Town Manager after the Raymond Select Board offered Susan L. Look the position during a Select Board meeting on Jan. 9.

Members of the Raymond Select Board have
appointed Susan Look as the new Raymond
Town Manager. Look had been serving in
the role since July 2023 on an interim basis
after longtime Town Manager Don Willard
went on Paid Family Medical Leave and 
then officially retired Jan. 2. FILE PHOTO

Look, who also serves as Raymond’s Town Clerk and Registrar of Voters, has been filling the Town Manager position on an interim basis since July 2023. Coming out of an Executive Session during the meeting, members of the Select Board voted unanimously to offer Look the permanent job as Raymond Town Manager.

Don Willard had served as the Raymond Town Manager for more than 22 years when he left on Paid Family Medical Leave in July 2023, and he officially retired on Jan. 2. When Willard went out on leave last year, the Raymond Select Board then asked Look to stand in for Willard until his situation was resolved.

“From my perspective Sue, you have done a spectacular job in the last 6 ½ months,” said Joe Bruno, Raymond Select Board chair. “You’ve earned this. Well deserved. You’ve stepped up and it’s really appreciated.”

Prior to stepping in to act as the Interim Town Manager, Look’s service as Raymond Town Clerk and Registrar of Voters were not the only duties she had undertaken in her role with the town since she came to work there almost decade ago.

Through the years she has organized the Raymond Select Board’s monthly meetings, taken the Select Board meeting minutes, coordinated with all the people who want to be in the meeting and compiled requests for items to be placed on the agenda. In addition to organizing the town’s scheduled monthly Select Board meetings, and an occasional as-needed emergency meeting, Look has also prepared the warrant for Raymond’s Annual Town Meeting held on the first Tuesday in June every year.

As detailed in an August 2021 profile of her in The Windham Eagle, Look’s history of organizing and planning extends well beyond her time working in elections at the state level and although she was born in Maine, Look has lived all over the east coast and gained valuable experience along the way.

“My dad was in the woolen industry, and we followed the mill closings north,” Look said.

Altogether Look said in 2021 that she moved 40 times before settling into her current home. “I can pack out a kitchen quick,” she said. “And every time I moved, I would always make sure the beds were made before we finished for the day.”

The skills needed to pack up a household and keep calm while moving have helped Look obtain plenty of confidence needed to succeed in her new role as the Raymond Town Manager.

Look was born in Lewiston and has worked for the Town of Raymond since July 2014. She formerly served as the Town Clerk for the Town of West Bath and she was originally hired by Willard to replace longtime town clerk Louise Lester, who was retiring at the time.

Her father grew up in New Gloucester, and she has family connections in both Raymond and Windham. She is married and has two married daughters and two grandchildren, and lives in Richmond.

During her professional career, Look worked for L.L. Bean for 15 years and was promoted to manage the company’s customer name and address filing system. She was appointed as the Town Clerk in West Bath in 2004 and served in that role for five years before working for the Maine Division of Elections for another five years.

According to Bruno, the Raymond Select Board is currently formulating a transition plan to appoint a new Town Clerk and Registrar of Voters to succeed Look in those roles. <