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Showing posts with label services. Show all posts
Showing posts with label services. Show all posts

Friday, November 6, 2026

New coordinator leads Age Friendly Windham

By Ed Pierce

Age Friendly Windham may have a new coordinator, but its mission of working to help members in the community to live and age in place while maintaining the independence of the town’s residents and helping them thrive remains strong.

Chantel Huckins has been appointed as Age
Friendly Windham's program coordinator
and helps connect older adults and caregivers
with resources and services that support
healthy, independent living. Huckins has
managed Age Friendly Windham's 
transportation program for the past
two years. SUBMITTED PHOTO 
Chantel Huckins was appointed Age Friendly Windham’s program coordinator in July, succeeding Erica Bell-Watkins in that role. Working with Age Friendly participants is not new for Huckins as she managed the program’s transportation program for the past two years.

“As the Age Friendly Windham Program Coordinator, I help connect older adults and caregivers with resources and services that support healthy, independent living,” Huckins said. “My responsibilities include coordinating community programs, overseeing transportation services, fostering partnerships with local organizations, supporting outreach efforts, assisting volunteers, and developing initiatives that allow residents to age in place, maintain their independence, and remain active members of the community.”

She said one of Age Friendly Windham’s most impactful programs is its transportation service, which provides older adults with rides to medical appointments, social programs, and shopping destinations in North Windham. According to Huckins, during the past year, the program provided 1,927 rides, helping residents access essential services, maintain social connections, and continue living independently.

“Last month, the program was awarded a grant from Lifelong Maine to help reimburse volunteer drivers for fuel expenses,” Huckins said. “This funding will support the continued growth and sustainability of the transportation program, ensuring that older adults in our community can remain connected to the services and activities they depend on.”

Originally from Waterford, Maine, Huckins earned a Bachelor of Science degree from Bates College and then obtained a master’s degree from Boston University where she studied Anatomy and Physiology. She also holds certifications in Athletic Training, Orthopaedic Technology, and as a Personal Support Specialist.

“I spent several years working in healthcare before transitioning four years ago to supporting programs with Windham Parks and Recreation and, later, Age Friendly Windham,” she said. “Through the experience of managing Age Friendly Windham’s transportation program, I developed a deep appreciation for the connections I was able to build with community members and the opportunity to make a meaningful difference in people's daily lives. Those relationships and the organization's mission inspired me to become more involved.”

As the Age Friendly Windham program coordinator, Huckins said that she wants to continue building strong partnerships throughout the community and work collaboratively on new initiatives.

“There are so many resources that can be shared and utilized in creative ways to benefit more people,” she said. “A great example is the book and food mobile that was developed through a partnership between the Windham Public Library, Windham Parks and Recreation, the Windham Food Pantry, RSU 14, and Age Friendly Windham. By working together, these organizations were able to provide fresh fruits, vegetables, and books to residents throughout Windham. It was a tremendously successful initiative, and a perfect example of what can be accomplished when community partners combine their efforts to meet local needs.”

Huckins said she thinks the biggest misconception that many people have about Age Friendly Windham is they simply don't know everything Age Friendly Windham does.

“Our mission is to help people age in place, maintain their independence, and thrive in the community,” she said. “We focus on enhancing the quality of life for older adults through community activities and programs, disaster preparedness initiatives, connections to resources and services, and partnerships with local organizations that strengthen support systems throughout Windham.”

The original Windham Age-Friendly Committee was spearheaded by the late Human Services Advisory Committee member, Deb McAfee, when the town enrolled in AARP’s Network of Age-Friendly Communities in January 2019. McAfee, who passed away in May of 2022 following a lengthy battle with cancer, was the driving force behind establishing this committee. The committee formed and completed a public survey in October 2019. It was voted upon and granted by the Windham Town Council in 2020 that Windham would be a part of AARP’s Age-Friendly Community, and Age-Friendly Windham was officially launched by the town. It offers programs for residents and advises the Windham Town Council about infrastructure and policy that will make it easier and safer for Windham residents to live in our community. 

“I love that Maine is full of resilient, self-reliant older adults who take pride in their independence,” Huckins said. “However, those admirable qualities can sometimes make it difficult for people to take the first step and ask for help when they need it. One of the challenges is helping individuals understand that accepting assistance can be an important part of maintaining their independence and quality of life.”

She said the best part of her job is seeing the gratitude and relief on the faces of community members when we are able to connect them with the resources they need.

“Whether it's providing a ride to a medical appointment, distributing food from the food mobile, or supplying window inserts to help conserve heat during the winter, every interaction is an opportunity to make a positive difference,” Huckins said. “It is truly a privilege to serve and support the Windham community.”

To find out more about Age Friendly Windham programs or to volunteer to help, call 207-892-4649 or send an email to [email protected] <

Friday, April 28, 2023

Windham town hall offices shifting to four-day work week

By Ed Pierce

Starting June 21, Windham Town Hall employees will be shifting to a four-day work week.

Following a discussion during a Windham Town Council workshop earlier this month, Windham Town Manager Barry Tibbetts consulted department heads and other town hall staff and asked them how to best accommodate residents while creating a competitive work/life balance for employees.

Employees of the Windham Town Clerk's office will adapt 
to a new work schedule soon as Town Hall workers will be
shifting to a new four-day work schedule starting June 21.
PHOTO BY LINDA MORRELL
Tibbetts said other nearby communities have adopted four-day work week schedules and currently having a number of municipal vacancies, Windham needs to be as competitive as possible to attract and retain workers. During the previous workshop, several councilors expressed concerns about town hall offices being closed on Fridays and those seeking services having to wait until Monday for employees to be available.

“To be competitive, we need to be similar to towns around us yet be accessible for services,” Tibbetts told town council members during a meeting on Tuesday night.

According to Tibbetts, department heads told him that the greatest demand for town hall services is earlier in the day and not in the late afternoon and evening. He said many services available at town hall can also be found easily and accomplished online.

Because the town charter grants him the authority to determine operational hours for employees, Tibbetts said he’s willing to try shifting to a four-day work week for town hall staff on a six-month trial basis.

“After review of the proposed operational times, discussions with staff at multiple levels, comparisons with similar municipalities, I have made the decision to amend the operational open times for the town,” Tibbetts said.

The new hours effective June 21 will be 7 a.m. to 5 p.m. on Mondays and Wednesdays, 7 a.m. to 6 p.m. on Tuesdays, and 7 a.m. to 5 p.m. on Thursdays, and closed on Fridays.

“This date coincides with the time-recording system for payroll. This change does not affect the total hours worked; those remain the same. I asked staff to provide what they thought were the best times for providing services to the public with a four-day work week schedule,” Tibbetts said. “The majority of the staff felt the following time, 7 a.m. to 5 p.m., worked best for the public with an extended day. The town allows for numerous opportunities on-line to re-register vehicles, smaller recreational vehicles, trailers, pets, hunting & fishing licenses, recreational programming, voting registration, request vital records, and taxes.”

He said advances in technology opportunities further enhance the convenience of reaching the town hall and that if a resident cannot make the time frame of hours, a friend or relative can process a re-registration for them or they can use mail.

With the change, public entry to municipal offices on Fridays will not be available, excluding the gym at town hall, which has a separate access point.

In a memo to councilors, Tibbetts pointed out that some senior level and other staff members may work on Fridays to process necessary filings as needed, but public access to municipal offices will be closed.

“Fire, Police and Public Works currently work a variable schedule with no major impacts from this proposed four-day work week,” Tibbetts said. “There may be some union language changes to work through on existing contracts. The library currently has a six-day week and would look to maintain that schedule with modifications to hours open and closing while coordinating staff to have two consecutive days off.

Tibbetts said that the June 21 effective date for the change has been established to provide an eight-week window to let the public know about the new hours for the Windham Town Hall.

“It’ll be a bit of an educational process and it’ll take some time, but we need to move forward with this,” Tibbetts told councilors.

He says a summary report will be provided to the Town Council in six months about the effectiveness of changing the hours for operations and any next steps, along with tracking of transactions for analysis. <