Raymond to establish selection process for new town manager

By Ed Pierce

A selection process will be set up by the Raymond Select Board in the coming weeks to identify candidates and interviews for the town manager position.

Raymond Town Manager Sue Look, who has been serving in that role since January 2024 has resigned, citing more than an hour’s commute from her home in Richmond.

Raymond Town Manager Sue Look, left, has resigned and 
will be leaving her position on March 21. The Raymond
Select Board has appointed Raymond Parks and Recreation
Director Joe Crocker, right, as Interim Town Manager
until a new permanent Town Manager can be chosen.
FILE PHOTOS

Look had been working as the Raymond Town Clerk when she was appointed by the Raymond Select Board to replace Don Willard as interim town manager in July 2023. Willard officially retired in January 2024 after being out on Paid Medical Leave and Look took over as permanent town manager at that time.

She had worked as Raymond Town Clerk for more than a decade prior to her serving in the town manager’s position. Look was born in Lewiston and has worked for the Town of Raymond since July 2014. She formerly served as the Town Clerk for the Town of West Bath and she was originally hired by Willard to replace longtime town clerk Louise Lester who was retiring at the time.

The Town Manager is a fulltime position appointed by the Raymond Select Board and is responsible for administering the policies as established by the Select Board and the Town Charter. The Town Manager serves as the chief administrative officer and head of the administrative branch of the town’s government.

The position’s duties include executive direction and supervision of the administrative services of the town and overseeing the finances of the town. The town manager also is responsible for implementing all town policies and providing all Town of Raymond staff with clear and efficient operating procedures necessary to conduct their assigned tasks.

Other duties of the town manager are to attend and participate in all meetings of the Raymond Select Board, work with the Raymond Budget and Finance Committee in developing an annual town budget, and work with the Select Board to meet the process requirements in time for the annual Town Meeting and tax bill preparation.

The Raymond Town Manager creates and submits to the Select Board an Annual Town report to distribute at the Annual Town Meeting in June, develops and updates annually a five-year Capital Improvement Plan for presentation to the Select Board, and stays up to date with changes in Maine state regulations that could affect town ordinances, policies, and budget. The town manager is responsible for submission of applications for state, federal and other grants for the benefit of the municipality, as approved by the Select Board.

To fill in until a new permanent town manager can be hired, the Raymond Select Board has appointed Raymond Parks and Recreation Director Joe Crocker as Raymond’s interim town manager.

Crocker, 37, joined the Town of Raymond as Parks and Recreation in February 2020 and essentially built the town’s recreation program from the ground up.

He attended Saint Joseph’s College, where he earned a degree in Exercise Science and then continued his studies at New England College in New Hampshire, earning an MBA in Sports and Recreation Management.

Among his many duties as Parks and Recreation Director, Crocker has managed improvements that the Town of Raymond has made to Tassel Top Park and facilities there and providing recreational activities and overseeing a department budget to meet resident needs.

Crocker said he will be a candidate for the permanent town manager position.

“I plan to apply, and if selected, I would be honored to serve the town in this new capacity,” he said. “If the Select Board decides to hire externally, I will gladly continue serving the community as the Parks and Recreation Director.”

Look’s final day with the Town of Raymond will be March 21. <

Retired Raymond Town manager proud of devoted service to community

By Ed Pierce

Don Willard wants to set the record straight regarding the rumors circulating about his departure as Raymond’s Town Manager.

Don Willard served as the Raymond Town
Manager for more than 23 years until his
retirement on Jan. 2. A party in his honor
will be held from 1 to 4 p.m. Sunday,
April 7 at the Boy Scouts of America's
Messer center at Camp Hinds in Raymond
and the public is invited to attend.
COURTESY PHOTO   

Willard says he’s not dying of a terminal illness or was fired from his position, the simple truth is that he spent some time last fall recovering from an illness and then decided to retire after 23 years of working for the Town of Raymond. His retirement became official Jan. 2 and from 1 to 4 p.m. Sunday, April 7, the public is invited to a special party at the Boy Scouts of America’s Messer Center at Camp Hinds in Raymond to say goodbye and wish Willard and his family well in retirement.

“Living and working in Raymond has been a great experience and a wonderful place for my wife Megan and I to raise our son Holden,” Willard said. “I always thought, and often expressed my belief that the Town of Raymond has the capacity to achieve any and all desired goals.”

He said that with a new comprehensive plan on the horizon, a new universe of possibilities will be envisioned and ultimately approved by the voters in Raymond.

“I am certain this will include a continued commitment to environmental protection, as well as a range of quality-of-life issues,” Willard said. “In that regard, I am looking forward to staying actively involved in the community to help realize a new way forward and to see the town reach its full potential.”

Originally from Scarborough, Willard graduated from high school there and spent his first year of college at the University of Maine at Portland-Gorham before transferring to the University of Maine at Orono. He launched his career in municipal government as a paid intern in Scarborough, and then as an intern in Cape Elizabeth in 1981 while still an undergraduate in college.

After earning a college degree in Public Management, Willard served as a congressional intern in Washington, D.C. before being chosen as first Town Manager of the Town of Dixfield in 1983. Then in 1986, he became Town Manager of Rockport, a position he held until December 2000 when he joined the Town of Raymond as Town Manager.

“I have been quite fortunate to work with great elected officials in the past,” Willard said. “The early 2000s were a high watermark for community improvement. The town received an Economic Development Infrastructure Community Development Block Grant to extend the Portland Water District waterline from Windham to Raymond. In so doing, Raymond became the first new member town in 50 years.”

He said that achievement was a result of transformative and visionary elected leadership.

“Selectmen Betty McDermott, Ada Brown, and Christine McClellan also envisioned and supported the Route 302 improvement project, the new public safety building, and the town’s first major road rebuilding program which transformed the appearance of the town's main business area while improving both pedestrian and motor vehicle safety,” Willard said.

According to Willard, he will miss working for the town and says that he always sought to make myself visible and accessible to the townspeople.

“I made my cell phone publicly available and took calls 24/7 and 365 days a year over my tenure,” he said. “One time, I answered a citizen phone inquiry from the back of an ambulance, after a serious personal injury, while being treated on the way to the emergency room. I think people appreciated the fact that they could reach out and share their concerns with me at any time. I was committed to resolving issues and concerns efficiently and comprehensively, so they didn’t become problems for the Board of Selectmen.”

Being a town manager can be a difficult job, but Willard said what he liked best about it was that no two days were ever the same.

“Although the challenges were sometimes unpredictable, one commonality was that I always felt a great sense of satisfaction, making a difference in the communities that I served,” he said. “Having a job like that makes for a pretty good life. The town received extremely high citizen satisfaction ratings across the range of municipal services, while maintaining one of the lowest property tax rates in the region.”

Many employees for the Town of Raymond stayed in their jobs for years as Willard says he sought to create and maintain a positive work environment for his fellow employees, resulting in a sense of esprit de corps and extraordinarily low turnover.

“It was a pleasure to mentor and see many younger employees realize their career dreams,” Willard said “Treating those in need with respect and kindness, while providing guidance and support was a big part of the job and something I particularly enjoyed. If you approach the job of town manager with a dedication to service, commitment to upholding the law and standing for ethical behavior, that is really everything. You can never go wrong by doing the right thing. While I am proud of all the accomplishments over my 40-year career, none of them would have been possible without the support and assistance of others. If Raymond has been successful over my time here, it is because we have always had engaged and committed local government officials and a team of dedicated hardworking staff members.”

As in life, not everything went his way as Town Manager though.

“My greatest disappointment was the failure to achieve a modern and adequately sized municipal office,” Willard said. “Hopefully, when the middle school is vacated and turned over to the town, that goal, which was the top one when I was hired 24 years ago, will finally be realized.”<